Free for up to fifty people, then five dollars a person.

A person in your organization who can use the product. A seat is a membership, not a login count and not a measure of activity. You can check the number yourself by counting the rows on your members page; that count is what the invoice is based on.

We built a metered version first and removed it. Billing on activity means the invoice changes when a team has a quiet stretch, which is unexpected and can discourage people from using the product. It is also hard to verify from outside, since you would have to trust our count. Seats are predictable and easy to check, which is what a billing line should be. AI usage is the one place we do meter: credits, pooled by plan, with pay-as-you-go on Team past the pool, because that usage has a real, variable cost we are not going to eat or guess at.

One credit is one cent of the AI cost we actually pay, so the number tracks real spend rather than an arbitrary unit. Credits cover both chat and image generation, with no separate meter for each. Free gets 200 a month as one flat pool shared by the whole organization; Team gets 100 per seat per month, pooled across everyone rather than assigned person by person.

Past the pool, usage is pay-as-you-go at a cost-plus rate, roughly 3x the raw per-credit cost by default, billed automatically rather than requiring you to buy a top-up. An admin can set a dollar cap on that overage, so spend stops at a number you chose instead of running open-ended. Free has no overage at all: it hard-blocks at zero, because there is no card on file to bill against.

Free holds fifty seats, so the fifty-first person moves you onto Team and billing starts automatically; there is no form to fill out. You will get a notification naming the new monthly figure, and the change is written to the audit log along with the seat count that caused it. A bill starting because somebody invited a colleague is a significant change, so we tell you about it rather than letting you find it on a statement.

Not automatically. Moving down means cancelling a subscription, and an organization hovering around fifty people would end up cancelling and resubscribing every month. The billing page offers the downgrade whenever you qualify for it, but you need to take it yourself.

No. Team is $5 for every seat, including the first fifty. The allowance belongs to the free plan; it is not a discount carried onto the paid one. Two plans with a visible boundary beat one plan with an allowance that quietly starts charging.

Remove them from the organization and the seat count drops with them. Because the count comes from memberships rather than from a separate licence pool, there is nothing to reclaim and nothing to forget to reclaim.

Card, through Stripe, from the billing page inside the product. Cancelling is on that same page and takes effect at the end of the period. There is no retention flow, no exit interview and no notice period to serve.

Not today. Pricing is monthly. If a purchase process needs an annual commitment, say so and we will work it out with you rather than send you to a form.

Yes. Export everything whenever you like, and delete the whole organization when you are done. The data is actually removed, not just marked as deleted. Neither needs a support ticket.

Not today. We do not sell a self-hosted licence. If running it yourself is a requirement rather than a preference, tell us and we will talk about it.