Tag
Design
How to build a leaderboard that does not create the behaviour you were avoiding
A leaderboard states what an organization values, to everyone at once. Seven design decisions decide whether it produces useful behaviour or Goodhart’s law.
Why workplace gamification usually fails, and the two cases where it does not
Points, badges and streaks attach an extrinsic reward to work people were already motivated to do. The two exceptions are narrow and worth knowing.